Lost and Found - Revision history

Sammich: /* Phones */ add missing word from last edit

2016-10-03T15:51:14Z

Phones: add missing word from last edit

← Older revision		Revision as of 08:51, 3 October 2016
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	If the phone has a lock screen, look for and press an "Emergency" or "Emergency Call" button. Sometimes the resulting screen will have a list of emergency contacts that can be called. You may call these contacts and say "Hello, I'm a staff member at SNAFU Con. The phone I'm calling you from was turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?" You MUST NOT look at the main contact list even if there is no emergency contact list.		If the phone has a lock screen, look for and press an "Emergency" or "Emergency Call" button. Sometimes the resulting screen will have a list of emergency contacts that can be called. You may call these contacts and say "Hello, I'm a staff member at SNAFU Con. The phone I'm calling you from was turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?" You MUST NOT look at the main contact list even if there is no emergency contact list.

	In the event that a found phone in our possession receives a call, Rovers staff trained on these procedures may answer it, but only if its owner has not yet been contacted. If the ringing phone's owner has been reached the call should be canceled or allowed to go to voicemail. When you answer a call to a found phone, "Hello, I'm a staff member at SNAFU Con. The phone you're calling has been turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?"		In the event that a found phone in our possession receives a call, Rovers staff trained on these procedures may answer it, but only if its owner has not yet been contacted. If the ringing phone's owner has been reached the call should be canceled or allowed to go to voicemail. When you answer a call to a found phone, say "Hello, I'm a staff member at SNAFU Con. The phone you're calling has been turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?"

	If a found phone in our possession is making noise so constantly that it's disruptive to the smooth functioning of Operations, Lost & Found staff may silence the noise at their discretion. If the alarm can be disabled without unlocking the phone any Lost & Found staffer may do so. If silencing it requires unlocking the phone, it must be done in the presence of at least two staffers, at least one of whom must be a Rovers or Registration manager. If and only if the noise cannot be silenced (e.g. because it requires a passcode) the phone should be turned off. The phone's settings should never be changed; if silencing the noise would require doing so the phone should be turned off instead.		If a found phone in our possession is making noise so constantly that it's disruptive to the smooth functioning of Operations, Lost & Found staff may silence the noise at their discretion. If the alarm can be disabled without unlocking the phone any Lost & Found staffer may do so. If silencing it requires unlocking the phone, it must be done in the presence of at least two staffers, at least one of whom must be a Rovers or Registration manager. If and only if the noise cannot be silenced (e.g. because it requires a passcode) the phone should be turned off. The phone's settings should never be changed; if silencing the noise would require doing so the phone should be turned off instead.

Sammich: /* Phones */ add guidance on calls and alarms

2016-10-03T15:48:08Z

Phones: add guidance on calls and alarms

← Older revision		Revision as of 08:48, 3 October 2016
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	===Phones===		===Phones===

	If someone finds a phone and turns it in, take down all relevant information regarding the phone (physical description, whether the phone is locked, description of the background, etc.) ~~You '''MUST NOT''' look through~~ the phone ~~– only look at~~ the ~~lock screen~~. If the phone ~~does not have~~ a ~~lock screen (i.e. pressing the home~~ or ~~power button takes you directly to the home screen) you may look at the home screen~~, ~~but you MUST NOT open any apps or look at the notifications. If there is a lock screen you MUST NOT~~ unlock ~~the phone even if~~ it ~~doesn't require a passcode~~.		If someone finds a phone and turns it in, take down all relevant information regarding the phone (physical description, whether the phone is locked, description of the background, etc.) Complete 1 and 2 of the RECEIVED ITEMS procedures. When someone comes to claim a phone, complete the LOST ITEMS procedures above. In addition, if the phone is locked and requires a passcode or pattern, verify that they can unlock it before giving it to them.

	If the phone ~~has~~ a lock screen~~, look for and press an "Emergency"~~ or ~~"Emergency Call"~~ button~~. Sometimes~~ the ~~resulting~~ screen ~~will have a list of emergency contacts that can be called. You~~ may ~~call these contacts with~~ the ~~found phone and ask them if they can give~~ you ~~the owner's name~~ or ~~another way to contact~~ the ~~owner~~. ~~You~~ MUST NOT ~~go through~~ the ~~main contact list~~ even if ~~there is no emergency contact list~~.		You '''MUST NOT''' look through the phone – only look at the lock screen. If the phone does not have a lock screen (i.e. pressing the home or power button takes you directly to the home screen) you may look at the home screen, but you MUST NOT open any apps or look at the notifications. If there is a lock screen you MUST NOT unlock the phone even if it doesn't require a passcode.

	~~Complete 1~~ and 2 of the ~~RECEIVED ITEMS~~ procedures. When ~~someone comes~~ to ~~claim~~ a phone, ~~complete~~ the ~~LOST ITEMS procedures above~~. ~~In addition~~, if the ~~phone is locked and~~ requires a passcode ~~or pattern, verify that they can unlock it before giving it to them~~.		If the phone has a lock screen, look for and press an "Emergency" or "Emergency Call" button. Sometimes the resulting screen will have a list of emergency contacts that can be called. You may call these contacts and say "Hello, I'm a staff member at SNAFU Con. The phone I'm calling you from was turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?" You MUST NOT look at the main contact list even if there is no emergency contact list.

			In the event that a found phone in our possession receives a call, Rovers staff trained on these procedures may answer it, but only if its owner has not yet been contacted. If the ringing phone's owner has been reached the call should be canceled or allowed to go to voicemail. When you answer a call to a found phone, "Hello, I'm a staff member at SNAFU Con. The phone you're calling has been turned in to our Lost & Found. Can you tell me the name of the owner? Is there another way we can contact them?"

			If a found phone in our possession is making noise so constantly that it's disruptive to the smooth functioning of Operations, Lost & Found staff may silence the noise at their discretion. If the alarm can be disabled without unlocking the phone any Lost & Found staffer may do so. If silencing it requires unlocking the phone, it must be done in the presence of at least two staffers, at least one of whom must be a Rovers or Registration manager. If and only if the noise cannot be silenced (e.g. because it requires a passcode) the phone should be turned off. The phone's settings should never be changed; if silencing the noise would require doing so the phone should be turned off instead.

	===Wallet (or purse)===		===Wallet (or purse)===

Sammich: /* Phones */ make the prohibition of going though phones much stronger

2016-10-03T06:09:16Z

Phones: make the prohibition of going though phones much stronger

← Older revision		Revision as of 23:09, 2 October 2016
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	===Phones===		===Phones===

	If ~~an attendee~~ finds a phone and turns it in, take down all relevant information regarding the phone (~~include if~~ the phone is locked, description of the background, etc.) ~~Double-check if~~ the phone ~~has In Case of Emergency (ICE) contacts~~. ~~These can be found under~~ the ~~"Emergency Call" or~~ phone ~~buttons on~~ a lock-screen. ~~You may contact~~ the ~~people on~~ the ~~ICE contacts and see if they have another way to contact~~ the ~~owner. You cannot go through someone's contacts if they are not on an ICE list. If not~~, ~~see if~~ you ~~can get the owner's name from the ICE contact. We may be able to~~ look ~~them up in~~ the ~~registration system~~. ~~Complete 1 and 2 of~~ the ~~RECEIVED ITEMS procedures~~.		If someone finds a phone and turns it in, take down all relevant information regarding the phone (physical description, whether the phone is locked, description of the background, etc.) You '''MUST NOT''' look through the phone – only look at the lock screen. If the phone does not have a lock screen (i.e. pressing the home or power button takes you directly to the home screen) you may look at the home screen, but you MUST NOT open any apps or look at the notifications. If there is a lock screen you MUST NOT unlock the phone even if it doesn't require a passcode.

	When someone comes to claim a phone, complete the LOST ITEMS procedures above. In addition, ~~ask~~ if they can unlock ~~the phone for you if~~ it ~~is locked~~.		If the phone has a lock screen, look for and press an "Emergency" or "Emergency Call" button. Sometimes the resulting screen will have a list of emergency contacts that can be called. You may call these contacts with the found phone and ask them if they can give you the owner's name or another way to contact the owner. You MUST NOT go through the main contact list even if there is no emergency contact list.

			Complete 1 and 2 of the RECEIVED ITEMS procedures. When someone comes to claim a phone, complete the LOST ITEMS procedures above. In addition, if the phone is locked and requires a passcode or pattern, verify that they can unlock it before giving it to them.

	===Wallet (or purse)===		===Wallet (or purse)===

Sammich: edit policies for clarity, change allowed writing implements

2016-10-03T05:12:53Z

edit policies for clarity, change allowed writing implements

← Older revision		Revision as of 22:12, 2 October 2016
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	= Policies =		= Policies =
	* Lost and Found ~~shall~~ in only one location at the con and ~~shall~~ not be moved during the con. (A small move such as from one table to another overnight as long as it is still in the same general area is fine.)		* Lost and Found must be in only one location at the con and must not be moved during the con. A small move such as from one table to another overnight as long as it is still in the same general area is fine.
	* Rovers ~~shall~~ handle Lost and Found.		* Rovers and only rovers will handle Lost and Found.
	* ALL ITEMS will be turned in to the venue Lost & Found ~~at the end of the con~~.		* At the end of the convention ALL ITEMS will be turned in to the venue Lost & Found.
	* The Lost & Found box is to be an opaque box and should be located well behind the Lost & Found desk so that the contents can not be seen easily by people in front of the desk. It should also be under supervision. Depending on the layout of the room, the best location may be under or next to the main cash box at ~~Reg~~.		* The Lost & Found box is to be an opaque box and should be located well behind the Lost & Found desk so that the contents can not be seen easily by people in front of the desk. It should also be under supervision. Depending on the layout of the room, the best location may be under or next to the main cash box at Registration.
	* If possible, ~~Lost items and Found~~ items should be separated - either in different sides of the box, or in different boxes.		* If possible, items which have been matched to reports should be separated from unmatched items – either in different sides of the box, or in different boxes.
	* Found items with no known owner are to be labeled in ~~Black Sharpie~~ on a removable / multi-use label.		* Found items with no known owner are to be labeled with their report number in BLACK marker on a removable / multi-use label.
	* Found ~~(or "Previously Lost")~~ items ~~waiting for~~ a ~~known~~ owner are to be labeled in ~~Red Sharpie~~ on a removable / multi-use label.		* Found items matching a report (and therefore being stored until their owner can retrieve them) are to be labeled in RED marker on a removable / multi-use label.
	* Any items ~~we hold on to~~ are to be treated with absolute care. ~~All items~~ should ~~be returned to their owner, or turned in to the venue~~ in the exact same state ~~that they were turned in to us~~.		* Any items in our possession are to be treated with absolute care. Items should leave our possession in the exact same state we received them.
	* Items which are turned into the desk are referred to as "found items" and items that a person is looking for but hasn't been found yet are referred to as "lost items"		* Items which are turned into the desk are referred to as "found items" and items that a person is looking for but hasn't been found yet are referred to as "lost items"
	* Slips are to be filled out in pen ~~or pencil -~~ NOT in sharpie.		* Slips are to be filled out in pen, NOT in sharpie or pencil.
	* All slips are to have a unique number on them - this can either be printed on the slip, hand written in advance, or take advantage of number labels [https://smile.amazon.com/Tape-Logic-DL1241-Consecutive-Number/dp/B00DYAMBAA/ref=sr_1_10?ie=UTF8&qid=1468683107&sr=8-10&keywords=number+label such as this] or similar product. Number only needs to be unique by year.		* All slips are to have a unique number on them - this can either be printed on the slip, hand written in advance, or take advantage of number labels [https://smile.amazon.com/Tape-Logic-DL1241-Consecutive-Number/dp/B00DYAMBAA/ref=sr_1_10?ie=UTF8&qid=1468683107&sr=8-10&keywords=number+label such as this] or similar product. Number only needs to be unique by year.
	* Badge numbers of ~~the~~ people turning in found items are '''not required''' but are encouraged. A person '''can''' turn in an item anonymously if they insist.		* Badge numbers of people turning in found items are '''not required''' but are encouraged. A person '''can''' turn in an item anonymously if they insist.
	* A person '''can not''' retrieve a found item anonymously.		* A person '''can not''' retrieve a found item anonymously.
	* Absolutely no items are to be put in the Lost & Found box without a "Found Item" slip being filled out.		* Absolutely no items are to be put in the Lost & Found box without a "Found Item" slip being filled out and a matching label on the item.


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	* Black Sharpie(s)		* Black Sharpie(s)
	* Red Sharpie(s)		* Red Sharpie(s)
	* Pens~~/Pencils~~		* Pens
	* Removable Labels ('''MUST BE REMOVABLE TYPE''')		* Removable Labels ('''MUST BE REMOVABLE TYPE''')
	* A small digital clock		* A small digital clock

Beta: Major rewrite on the procedures. Still needs work.

2016-07-16T18:46:13Z

Major rewrite on the procedures. Still needs work.

Show changes

Llamacrying: Lost and Found Procedures

2016-07-06T03:04:13Z

Lost and Found Procedures

New page

[[Lost and Found]]

Procedures

RECEIVED ITEMS
When an item is found, it should be turned in to the Lost and Found located at Peace bonding/Rover's desk. When a lost item is received, one must do the following:

1. Fill-out the Lost and Found slip. Include the badge number of the person who found it, where it was found and when, and a detailed description of the found item. If it is a phone, wallet (or purse), money or medication, please proceed to the proper section below.

2. Place the missing item in a sealed envelope. Attach the Lost and Found slip to the envelope and place it in the secure location for lost and found items. Double check the slips in the "Lost" envelope to see if someone may come by looking for the item. If there is a slip in the "Lost" envelope that fits the description, contact the attendee and proceed to the next section.

LOST ITEMS
When someone arrives to claim a lost item, one must do the following:

1. Gather as much information from the person as possible regarding the lost item. Remember to ask them where they remember having the item last and around when. If they are searching for a lost phone, wallet (or purse), money or medication, please proceed to the proper section below.

2. After gathering what information you can, go to the secure location where the lost and found items are kept. Search through the slips and see if any slip meets with their description. Then do as follows:

a1. If there is only one slip matching their description, return to the desk with the closed envelope. Open the envelope and show it to the attendee. If it is theirs, have them sign the slip (include badge #). Place the slip in the envelope marked "Returned". If the item is not theirs, put the item in a new envelope (if new seal is needed) and attached the slip to that envelope. Then, have the attendee fill out a slip stating what item was lost, their badge number and any other relevant information. Place this form in the envelope marked "Lost".
a2. If there are multiple slips matching their description, gather them all and return to the desk with the closed envelopes. One at a time, open the envelope and show the items to the attendee until their item is found. If none of the envelopes contain their item, put the items in new envelopes (if new seal is needed) and attached the slips to their respective envelopes. Then, have the attendee fill out a slip stating what item was lost, their badge number and any other relevant information. Place this form in the envelope marked "Lost".

b. If there are none, fill out a slip stating what item was lost, their badge number and any other relevant information. Place this form in the envelope marked "Lost".

Phones

If an attendee finds a phone and turns it in, take down all relevant information regarding the phone (include if the phone is locked, description of the background, etc.) Double-check if the phone has In Case of Emergency (ICE) contacts. These can be found under the "Emergency Call" or phone buttons on a lock-screen. You may contact the people on the ICE contacts and see if they have another way to contact the owner. You cannot go through someone's contacts if they are not on an ICE list. If not, see if you can get the owner's name from the ICE contact. We may be able to look them up in the registration system. Complete 1 and 2 of the RECEIVED ITEMS procedures.

When someone comes to claim a phone, complete the LOST ITEMS procedures above. In addition, ask if they can unlock the phone for you if it is locked.

Wallet (or purse)

If a wallet (or purse) is found, contact llama immediately. Then, complete the steps for RECEIVED ITEMS. DO NOT GO THROUGH THE WALLET (OR PURSE). When he arrives, llama will go through the wallet (or purse) with you to index what is inside the wallet (or purse). He will then seal the envelope himself and sign. He will make sure to include the person's name if the wallet (or purse) has an ID. DO NOT TAKE ANYTHING OUT OF A WALLET (OR PURSE) WITHOUT LLAMA. When someone comes to claim a wallet (or purse), complete the steps for LOST ITEMS above. You must verify the person's name on their badge with that written on the envelope. Only the owner of the wallet (or purse) may pick-up the wallet (or purse). You may also give it to a legal guardian. If llama is not available, contact the acting floor manager (this includes head of rovers).

Money

If money is turned in, contact llama or the acting floor manager. You will both verify the exact amount turned in. Place the money into a sealed envelope. The floor manager will sign. If someone comes to claim money, contact llama or the acting floor manager. They will determine if the person claiming the money has the correct amount and denominations.

Medication

If someone turns in medication, take a description of what was turned in. Look for a name on the label (if the bottle still have a label) and note the color and general size of the pills on a slip. DO NOT PLACE THE MEDICATION IN AN ENVELOPE. Put the slip away as if with a found item. The medication must be turned in to the venue. If someone is seeking lost medication, see if a slip for medication was turned in that matches their name/description. If so, let them know the venue has their medication. If not, let them know that all medication turned in goes to the venue.

Unclaimed Items

At the end of the convention, all unclaimed lost and found items go to the venue, with the exception of money. If after 30 days no one claims found cash, the money will then be donated to the convention charity that year.