Staff Resources

SNAFU Con utilizes several key systems to coordinate all the moving parts required to put on a successful anime convention. Understanding these systems is crucial for staff members to effectively communicate and collaborate.

Major Resources

Discord

Discord is our main real-time communication platform.

The SNAFU Con server allows staff to discuss projects, ask questions, and get help. If you aren't already in the server, you can join anytime at https://snafucon.com/chat.

This should be your first stop for conversing with fellow staff.

Wiki

The SNAFU Con wiki (which you are currently reading) contains documentation, instructions, policies, and other reference information. It is a repository of knowledge that helps keep everyone on the same page. If you ever need to look something up or find an answer, start with the wiki.

If you can't find what you need in the wiki please update it once you know the answer! All staff can edit the wiki and you can log in using the same username and password you log into BACON/Registration with.

RT (Request Tracker)

RT is our ticket/email management system. See Wiki doc on RT

All inbound emails to SNAFU Con addresses get routed into RT tickets which staff can collaborate on answering. It keeps our emails organized and ensures that two people aren't both trying to resolve something without knowing what anyone else has done.

Nextcloud

Nextcloud is our digital workspace platform. See Wiki doc on Nextcloud

It is our central hub for file storage, file sharing, and collaborative documents. Departments have their own folders and shared spaces to organize and work together. If you need to store or share files, collaborate on documents, or access shared resources, Nextcloud is the place.

Many of our convention's shared documents, forms, and reference materials are maintained in Nextcloud, making it a useful place to find the information you need and collaborate with your team.

Nextcloud is a powerful platform with many features, so it can feel a little overwhelming at first. If you're not sure where to find something or how to use it, don't hesitate to ask for help!

BACON/Registration

BACON is our convention registration system and database. If you registered for con, you've already used it! There's a whole different side of it for staff though that manages a lot of what we do. Very little of that is documented here however, because it is under constant development.

Niche or Rare-Use Resources

Social Pilot (Social Media)

Social Pilot allows us to schedule posts to Facebook and Twitter from one place.

Mailchimp

Only used by heads who need to send mass emails to either our whole email list or a portion of it.

LastPass

We don't have to share passwords to many staff, but when we do share passwords, we use LastPass to do it securely.

Dropbox (Graphics)

The graphics team uses Dropbox for its high speed and reliability when working with large artwork files, mostly the con book at the end of the year. Other departments primarily utilize Bitrix24 for files. Graphics also archives all older files to Bitrix24, keeping Dropbox for working files only when needed. Don't worry about setting yourself up; if you end up needing Dropbox, you will be invited.

Evernote

Evernote is now used mostly as an archival system and receipt tracker. All paper documents are scanned into Evernote after each convention for future reference. Its search capabilities help find old docs when needed. Most staff probably didn't even know the con used Evernote; you probably will never need it.

Bitrix24

Bitrix24 was once our project management system. See Wiki doc on Bitrix24

It has since been superseded by Nextcloud. It isn't really useful for much anymore, and most stuff on it should have been migrated to Nextcloud. In the rare instance something wasn't, it might still be there. You will probably never need to use it.