Safety Concern: Difference between revisions
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(yes, you may go back to what you were doing, but you could also stay through the report process, too) |
Tainsouvra (talk | contribs) m (link staff codes, add discord along with radio) |
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[[Category: Procedures]] | [[Category: Procedures]] | ||
==There is NEVER an "Ask Someone Else" For A Safety Concern== | ==There is NEVER an "Ask Someone Else" For A Safety Concern== | ||
Let me say that again - There is never ever a "Ask Someone Else" if an attendee brings you a safety concern. | Let me say that again - There is never ever a "Ask Someone Else" if an attendee brings you a safety concern. Don't just send them to ask someone else: if they came to you, '''you''' need to help them. | ||
===Your Safety Concerns=== | ===Your Safety Concerns=== | ||
Report it to rovers. If you feel it is a Hot Coffee, then call it over the radio as such. | Report it to rovers. If you feel it is a [[Staff Codes|Hot Coffee]], then call it over the radio / discord as such. | ||
===Attendee Concerns: General Staff / Lower Staff / Volunteers=== | ===Attendee Concerns: General Staff / Lower Staff / Volunteers=== | ||
# If you can, ask the attendee to go with you to another location. Ops would be IDEAL. If you can't, do your best to make sure your immediate surroundings, you, and the attendee are safe. You will need to get another staffer to come to you. | # If you can, ask the attendee to go with you to another location. Ops would be IDEAL. If you can't, do your best to make sure your immediate surroundings, you, and the attendee are safe. You will need to get another staffer to come to you. | ||
# If you can not go anywhere : | # If you can not go anywhere : | ||
## Find out the basic details of the concern. Is it an emergency ("Hot Coffee")? | ## Find out the basic details of the concern. Is it an emergency ("Hot Coffee")? | ||
## Call for a rover, or an HR over the radio. You can code it "Hot Coffee," ONLY IF NEEDED. | ## Call for a rover, or an HR over the radio / discord. You can code it "Hot Coffee," ONLY IF NEEDED. | ||
##* Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice. | ##* Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice. | ||
##* Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a '''possible hot coffee'''." Repeat it twice. Then "This hot coffee is a Safety Concern" | ##* Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a '''possible hot coffee'''." Repeat it twice. Then "This hot coffee is a Safety Concern" | ||
#If you can take them: | #If you can take them: | ||
##Take them to Ops. Find a Rover or upper HR - someone qualified to take a report. | ##Take them to Ops. Find a Rover or upper HR - someone qualified to take a report. | ||
##If you did find someone to take care of the attendee you may now return to what you were doing before they approached you as long as the attendee is comfortable with that. You may stay with the attendee as long as needed to address the concern. | ##If you did find someone to take care of the attendee you may now return to what you were doing before they approached you as long as the attendee is comfortable with that. You may stay with the attendee as long as needed to address the concern. | ||
##If you can not find someone who can handle the attendee you will need to get on a radio and call for one | ##If you can not find someone who can handle the attendee you will need to get on a radio /discord and call for one | ||
##* Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice. | ##* Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice. | ||
##* Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a '''possible hot coffee'''." Repeat it twice. Then "This hot coffee is a Safety Concern" | ##* Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a '''possible hot coffee'''." Repeat it twice. Then "This hot coffee is a Safety Concern" | ||
'''WHATEVER you do, DO NOT SEND THE ATTENDEE AWAY. They came to YOU so YOU need to make sure that they are taken care of. ''' | '''WHATEVER you do, DO NOT SEND THE ATTENDEE AWAY. They came to YOU so YOU need to make sure that they are taken care of. ''' | ||
===Rover/HR=== | ===Rover/HR=== | ||
Please [[Handling_Harassment_Reports | follow the steps outlines in out Harassment Procedure for taking a report]]. All the steps are basically the same. | Please [[Handling_Harassment_Reports | follow the steps outlines in out Harassment Procedure for taking a report]]. All the steps are basically the same. | ||
Latest revision as of 09:21, 24 October 2021
There is NEVER an "Ask Someone Else" For A Safety Concern
Let me say that again - There is never ever a "Ask Someone Else" if an attendee brings you a safety concern. Don't just send them to ask someone else: if they came to you, you need to help them.
Your Safety Concerns
Report it to rovers. If you feel it is a Hot Coffee, then call it over the radio / discord as such.
Attendee Concerns: General Staff / Lower Staff / Volunteers
- If you can, ask the attendee to go with you to another location. Ops would be IDEAL. If you can't, do your best to make sure your immediate surroundings, you, and the attendee are safe. You will need to get another staffer to come to you.
- If you can not go anywhere :
- Find out the basic details of the concern. Is it an emergency ("Hot Coffee")?
- Call for a rover, or an HR over the radio / discord. You can code it "Hot Coffee," ONLY IF NEEDED.
- Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice.
- Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a possible hot coffee." Repeat it twice. Then "This hot coffee is a Safety Concern"
- If you can take them:
- Take them to Ops. Find a Rover or upper HR - someone qualified to take a report.
- If you did find someone to take care of the attendee you may now return to what you were doing before they approached you as long as the attendee is comfortable with that. You may stay with the attendee as long as needed to address the concern.
- If you can not find someone who can handle the attendee you will need to get on a radio /discord and call for one
- Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice.
- Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a possible hot coffee." Repeat it twice. Then "This hot coffee is a Safety Concern"
WHATEVER you do, DO NOT SEND THE ATTENDEE AWAY. They came to YOU so YOU need to make sure that they are taken care of.
Rover/HR
Please follow the steps outlines in out Harassment Procedure for taking a report. All the steps are basically the same.