Discord Moderation
General Knowledge
- First and foremost: be familiar with the #server-rules.
- Be polite! Most issues are going to be unintentional slips from users who may be used to more adult or free for all servers. Even if they're being intentionally malicious, still be polite.
- Be cautious. Unless the issue is extremely cut and dry, it's generally best to ask them to edit their message rather than deleting it for them. If you're not sure how to handle a situation, ask! If no one is available to help, make the best call you can and follow through.
- Explain what happened. If you have to remove someone's message, let them know why you removed it. You can tell them in the channel or in DM, use your best judgement when it happens.
- Record what happened. If you have to do anything, provide a summary in the #moderation channel, including who the person was and what room it was in.
Cursing/Profanity
The server rule is no use of excessive profanity. This was intentional to allow minor infractions without anyone having a meltdown. If the conversation is fast flowing, I would just let a single curse word go. We mostly take issues with following: Fuck, Shit, Piss, Cunt, Cocksucker, Tits, Asshole (The list is from our "you can't say over the radio" list.) but other words may pop up that are inappropriate as well.
If it looks like it wasn't a malicious slip, DM the user and ask them to edit their message.
Hello, could you please edit your message? We are trying to keep the server appropriate for younger participants and so we discourage profanity.
We do not (at this time) allow self-censoring with the spoiler tag on words we'd ask people to change anyway.
Racism, sexism, derogatory remarks
We are generally no-tolerance on racism, sexism, or pretty much any of the bad "isms". Delete the message immediately and issue a warning.
How to Handle Things
- If you're handling someone who's breaking the rules, and you've issued a warning and they're not stopping, quarantine them immediately. In quarantine, we can talk to them, remind them of the rules, and hopefully they apologize and we can unquarantine them.
- If there's an obviously serious issue, quarantine them first and deal with any messages that need to be deleted. Escalate to @Admin as you see fit.
- If there's an issue and you look at someone's warnings and there seems to be a lot of warnings - point it out to an @Admin.
Drama
Carl may post some things in the moderation room. Moderators can react to handle things.
Discord How To
How to delete a message
- Hover over the message you want to delete. Icons will appear in the upper-right of the message.
- Click the "more" icon ("...")
- Click "Delete Message" - it should be red
- Confirm that you want to delete the message by clicking the "Delete" button
How to remove a react
- Hover over the message you want to delete. Icons will appear in the upper-right of the message.
- Click the "more" icon ("...")
- Click "Reacts"
- Click on the react you want to remove
- Hover over the user who made the react. An "X" will show on the right side.
- Click the "X" to remove the react
Carl
Commands available to Online Moderators:
- !warn <@member> <reason> adds a warning to the member.
- !mute <@member> <duration> <reason> immediately quarantines the member.
- !unmute <@member> removes the member from quarantine.
- !warns shows warnings for all members. Only works in #moderation .
- !warns <@member> shows warnings for a specific member. Only works in #moderation.
Commands only available to Admins:
- !ban <@member> <reason> permanently bans the member.
- !tempban <@member> <duration> <message> bans the member for the specified duration.
- !unban <@member> immediately lifts the member's ban.
- !massban <@member...> bans multiple members all at once. The members will not be notified.
- !kick <@member> <reason> kicks the member.
- !removewarn <case ID> removes a specific warning (see !warns to get the ID). The member will not be notified.
- !clearwarn <@member> removes all warnings from the member. The member will not be notified.