RT

Request Tracker

RT (Request Tracker) is the ticketing system the con uses to handle email requests.

Logging in

You can access RT from mail.snafucon.com/tickets/. Your account is NOT linked to BACON and will need to be set up by the admin.

Queues

Most users will only have one Queue, but some users will have multiple ones. The easiest way to navigate RT is by queue, especially if you need to do something to a lot of messages at once. The Queues you have access to are listed on the right-hand side of the screen under "Quick Search."

Bulk Update

To do a bulk update (most useful for deleting spam):

1. From the landing page, click on the queue you want to update (right-hand side of the screen)
2. In the upper-right corner, click on Bulk Update
3. Uncheck the messages you want to leave alone, or use the Clear All button at the bottom if that's faster.
4. Once you have only the messages checked that you want to update, scroll to the bottom
5. In the form at the bottom make the changes that you want to apply to all the messages checked. To set them to "deleted," you pull down the drop-down next to Make Status and choose deleted.
6. Once you have filled the form with all the changes you want to make, click Update.