Safety Concern

There is NEVER an "Ask Someone Else" For A Safety Concern

Let me say that again - There is never ever a "Ask Someone Else" if an attendee brings you a safety concern. If they came to you, you need to help them.

Your Safety Concerns

Report it to rovers. If you feel it is a Hot Coffee, then call it over the radio as such.

Attendee Concerns: General Staff / Lower Staff / Volunteers

1. If you can, ask the attendee to go with you to another location. Ops would be IDEAL. If you can't, do your best to make sure your immediate surroundings, you, and the attendee are safe. You will need to get another staffer to come to you.
2. If you can not go anywhere :
   1. Find out the basic details of the concern. Is it an emergency ("Hot Coffee")?
   2. Call for a rover, or an HR over the radio. You can code it "Hot Coffee," ONLY IF NEEDED.
      • Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice.
      • Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a possible hot coffee." Repeat it twice. Then "This hot coffee is a Safety Concern"
3. If you can take them:
   1. Take them to Ops. Find a Rover or upper HR - someone qualified to take a report.
   2. If you did find someone to take care of the attendee you may now return to what you were doing before they approached you as long as the attendee is comfortable with that. You may stay with the attendee as long as needed to address the concern.
   3. If you can not find someone who can handle the attendee you will need to get on a radio and call for one
      • Minor concerns: "This is (name) at (location), I need a rover or HR at (location) to address a safety concern." Repeat it twice.
      • Major or immediate concerns: "This is (name) at (location), I need a rover or HR at (location) to address a possible hot coffee." Repeat it twice. Then "This hot coffee is a Safety Concern"

WHATEVER you do, DO NOT SEND THE ATTENDEE AWAY. They came to YOU so YOU need to make sure that they are taken care of.

Rover/HR

Please follow the steps outlines in out Harassment Procedure for taking a report. All the steps are basically the same.