Category:Rovers Department

Rovers are the Customer Service Department of the convention, dedicated to helping attendees have a safe and enjoyable experience. Rovers serve as the primary point of contact for attendees, offering assistance, information, and guidance to ensure everyone can participate in the convention smoothly. They uphold convention policies and respond to any issues that arise, working to keep the environment safe and enjoyable for all.

General Responsibilities

• Attendee Assistance: Rovers provide directions, answer questions, and support attendees in navigating the convention spaces. They help attendees understand and follow convention guidelines to maintain a positive atmosphere.
• Policy Enforcement: Rovers politely remind attendees of event policies, such as badge visibility, dress code, and general behavior expectations. They report any violations or safety concerns to the appropriate team.
• Incident Reporting: Rovers document incidents and escalate situations as needed, especially when policy violations or safety concerns arise.

Key Policies

1. Event Monitoring at the Rave Rovers ensure that the Rave has only one accessible entry/exit door, monitoring the space to maintain safety and crowd control.
2. Head of Rovers Responsibilities
   • Scheduling and Rotation: The Head of Rovers organizes staff schedules to ensure even shifts and coverage throughout the convention.
   • Communication: Heads coordinate with co-heads and other departments, especially during incidents requiring quick response.
   • Badge and Venue Checkpoints: Ensure Rovers are stationed at badge checkpoints, peace bonding, Hentai screenings, and the Rave.
   • Managing Disruptive Situations: Head Rovers handle escalated situations and update policies annually as needed.
   • Radio Protocol: Always carry a radio for instant communication, especially if leaving your post.
3. Code Awareness Rovers should be familiar with any event code words and their meanings for quick, discreet communication during incidents.
4. “Always Bring a Towel” (Joking) Remembering a towel is a longstanding tradition among Rovers, representing preparedness and adaptability. (This is a reference to the Hitchhiker's Guide to the Galaxy. You can totally bring a towel, but you don't actually need to)

Training Document

For a detailed guide on Rovers procedures, see the Rovers Training Document. This document covers communication protocols, badge checking, and incident response procedures to help Rovers perform their roles effectively.

Cosplay and Peace Bonding

Peace Bonding responsibilities have been handed off to the Cosplay Department. However, final determination on the safety of a prop and whether a prop is within or not within our policies is the responsibility of the Rovers Department Head.